Santa’s North Pole
Come on down to our snow filled North Pole to meet Santa, Snowy Flake and his friends in this magical wonderland. Visit Dizzy Bells inside the wonderful elf emporium and take home your very own magical Christmas key for Christmas Eve. Pop by to see Pippin McJingles for stories and fun at the mysterious wishing well. Finally meet the main man himself for a special Christmas one to one, and a little present for the journey home.
Running from 3pm weekdays and all day on the weekends from 25 November to 24 December. (Early closure on Sun 24 December)
Booking is required. This experience is about 30-35 minutes in total.
All visitors will be required to book a timed Christmas Experience Admission Ticket.


Santa’s Cabin (preschoolers)
For the smallest of little people, we are offering an opportunity to say hello with Santa in his cabin and receive a special Christmas gift. This is a great opportunity for the little people’s first visit to Santa, who may prefer a shorter visit rather than the full 30-35mins Santa’s North Pole experience
Running Monday to Friday from 10am – 2pm from 27 November to 22 December.
All visitors will be required to book a timed Christmas Experience Admission Ticket.
Relaxed Santa Visits
You can book a relaxed visit with Santa in the North Pole for children with additional needs, on Thursday 7 December and Tuesday 12 December. Families can book a more relaxed visit with Santa and the Elves and then explore the snow filled North Pole at your own leisure. You can book a 30min arrival window between 3pm and 6.30pm.
You will be greeted in the North Pole by our top elves, for stories and fun in the snow filled wonderland. Visit Dizzy Bells in the elf emporium and take home your very own magical Christmas key for Christmas Eve. Pop by to see Pippin McJingles for stories and fun at the mysterious wishing well. Finally meet the main man himself in Santa’s Cabin for a special Christmas one to one, and a little present for the journey home.
Mrs Claus Relaxed sessions
On these dates you can also meet Mrs Claus to decorate gingerbread in a more relaxed environment. Join Mrs Claus and the elves in the house to sing Christmas carols and decorate your very own edible gingerbread.
All visitors will be required to book a timed Christmas Experience Admission Ticket.


Important information
- Pre-booked tickets are required for visiting Santa and Mrs Claus.
- All children and adults require a Christmas Experience Admission Ticket.
- No more than 2 adults and 4 children are allowed to meet Santa at any one time.
- There will be no further activities in the North Pole, other than Santa experiences. The enchanting Elf Village will be open to all visitors and this is where you can join the elves for refreshments, crafts and the magic show.