The Christmas Experience will be pre-book only. Tickets must be booked in advance and are not available to purchase at the gate. This is due to a reduced limited capacity on the estate. All members MUST book their tickets too and show their valid membership card upon arrival.
All visitors, aged 11 and up, are required to wear a face mask or covering whilst visiting The Elf Village, the House, shops and when leaving Wildlife World (to exit Wildlife World you will pass through the shop so a face covering will be needed), unless medically exempt. Visitors aged eight and up are encouraged to wear a face covering.
The Christmas Experience will open with a reduced capacity to encourage social distancing. Please respectfully keep your distance from other families and observe markings on the ground. Please follow the signage and one way systems around the estate.
Unfortunately to allow social distancing we have had to change some of our experiences. Santa’s North Pole has been relocated into the Elf Village, this area is now solely accessed with a ticket for either Santa’s Cabin or Under the Wishing Tree. Sadly we are unable to offer the craft activities in the Elf Village as previous years.
Hand sanitiser stations will be positioned throughout the 12 Days Walk and at key points around the event, please use these before touching any of the interactive elements of the event.
Please pay via contactless payment wherever possible.
What other measures are in place to keep you safe
If you have COVID-19 like symptoms we ask that you do not visit until safe to do so. Please contact Box Office to see if your tickets can be rescheduled for another time, please note this may not be possible with Santa.
Test and trace
When entering the café, Wildlife World and Lotherton Hall Museum you will be asked for the contact details of one member of each group. This is being collected as part of the NHS Test and Trace campaign to help reduce the spread of COVID-19. Your data will be handled in accordance with GDPR regulations. It will be stored securely for 21 days and only shared with the NHS if someone who has tested positive to COVID-19 has listed our premises as a place they have visited recently.
We will be cleaning the equipment regularly and limiting visitor numbers to ensure that the play areas are used safely, in line with national guidance. We ask that visitors do not eat or drink near or in the playgrounds.
Please ensure dogs are kept on a lead in designated areas and use the bins provided to dispose of dog waste.
A timed entry Christmas Experience estate ticket is required to access these areas.
Please observe one way signage and social distance markings
Please use hand sanitiser before using any of the interactive elements of the 12 Days Walk
9.30 – 11am
12.30 – 2pm
3.30 – 5pm
We estimate an average visit time of around 3 hours, however you may stay longer if you wish.