Frequently Asked Questions

 

Opening Dates & Times

 

What dates will the Christmas Experience be at Lotherton?

The Christmas Experience runs from 24th November to 23rd December daily.

What time is the Christmas Experience open?

The Christmas Experience opens daily at 10am and closes at 7pm Sunday to Thursday and 8pm on Friday and Saturday.

For full times visit ‘Plan Your Visit’

What time is Santas North Pole and the Elf Village open?

Santa’s North Pole and the new Elf Village open daily at 1pm Monday to Friday until 15th December.

They open at 10am during the weekends and school holiday (18th – 22nd December).

Last admission is at 6pm Sunday to Thursdays and 7pm Friday and Saturdays.

For full times visit ‘Plan Your Visit’

What time is the 12 Days Woodland Walk open?

The 12 Days Woodland Walk opens daily at 10am and last admission is Sunday – Thursday at 6.30pm and Friday and Saturday at 7.30pm.

TIP! The best time to go on the walk is when the light dims and into the evening!

How long do I need at the Christmas Experience?

We would recommend you allow 3-4 hours to make the most out of the experience. This should allow you time to visit the House, stroll around the 12 Days Woodland Walk, view the Fairy Dell, visit Santa’s North Pole (booking advised), visit the Elf Village and take part in activities, have a hot drink in the café or from the Elf Village Takeaway under the twinkling canopy. And if you visit during daylight hours you can pop into Wildlife World and visit Lotherton’s newest residents – the penguins!

Tickets

 

Do I need to book?

We strongly advise you book, due to high demand and to ensure you get to enjoy the Christmas Experience booking is highly recommended.

If you are planning to visit Santa please book as early as possible as we expect to be sold out prior to The Christmas Experience opening.

Where can I book?

Booking can be done online on the ‘Tickets’ page

How much is the Christmas Experience?

You can visit the Christmas Experience for the price of a standard Lotherton Estate day entry ticket.

Estate Day Entry gives you access to:

  • The house (inc the Edwardian Selfie Studios)
  • The Twelve Days of Christmas Woodland Walk
  • The Fairy Dell
  • Elf  Village (activities are charged on a pay as you go basis, tokens can be purchased from the Elf Central shop at £3 each or £10 for 4)
  • The Christmas Courtyard
  • The play area and general grounds
  • Wildlife World (during daylight hours)

The North Pole gives you access to:

  • Meet Santa’s elves
  • Help in their workshop
  • Write a postcard to Santa
  • A personal visit with Santa and receive a present
Estate North Pole
Adult £6.00
Child (5 to 17) £3.00 £10.95
Child (under 4)  Free £10.95
Concessions £4.80
Family £18.00
Annual Members Free £10.45 (child only)

Please note: Max 2 adults allowed in the North Pole per booking (free of charge).

Activities in Santa’s North Pole are not suitable for babies (under 1), however a ticket can still be purchased to visit Santa.

I am a annual season ticket holder, do I need to book?

Members who hold valid season tickets do not need to book to enter the estate and enjoy the 12 Days Walk and other areas under this ticket. However members do need to book for Santa’s North Pole by visiting the ‘Tickets’ page.

I have a Max Card

Max Card holder are allowed free entry onto the estate for the card holder, the carers and two siblings. Santa’s North Pole tickets are charged at standard rate. Ticket prices are here.

I am having problems booking, what do I do?

If you are experiencing problems with the online booking system please call 0113 3783167 Monday to Friday 11am – 5pm

Can I change my booking?

Bookings are non refundable, it may be possible for us to change the date of your visit depending on availability, please call 0113 3783167 to see what can be done.

I want to cancel my booking?

Unfortunately bookings are non refundable, it may be possible to change the date of your booking, please call 0113 3783167

Will there be more Santa's North Pole tickets released?

All Santa’s North Pole tickets are available on the day they go on sale. If times are not showing as having any spaces this means they are fully booked. No further tickets will be released for Santa’s North Pole. Booking as early as possible is strongly advised.

Have I bought the right ticket?

Tickets must be purchased for the Christmas Experience Day Entry for all members of your party age 5+ unless a valid season ticket holder (card MUST BE produced on arrival).

Tickets for Santa’s North Pole are required for all children visiting Santa (regardless of age), up to 2 adults per party can attend free of charge. Babes in arms accompanying siblings do not require a ticket, however only those with a ticket will receive a gift and can partake in the activity with the elves.

I have booked what do I need to bring?

Please print your tickets out and bring them with you or have them ready on your phone on arrival.

If you are a season ticket holder please bring your valid card and be ready to present to the kiosk when you arrive.

I have booked but not recieved my tickets

Please check your junk mailbox to see if the email has gone in there. Failing that call 0113 3783167 and we will do our best to find your booking and resending the email.

Santa’s North Pole

 

How much is it to visit Santa?

It is £10.95 per child and £10.45 per child with a season ticket.

Two adults per party can accompany free of charge.

What happens at Santa's North Pole?

Families are greeted by one of our head elves and take to the workshop where they will help the elves make a gift for them to take home, children can then write a postcard to Santa and chat with the elves while waiting to see Santa himself. They will then get to visit him and receive a gift. The experience takes approximately 30-40 minutes.

How long is a visit at Santa's North Pole

The experience itself with the elves and Santa takes approximately 30-40 minutes. We ask people to arrive 5 minutes prior to their booking time but do our best for there to be no additional waiting time.

What time should I arrive for my booking?

We advise visitors arrive at Lotherton 40 minutes prior to their booking allowing themselves time to park and walk down to the Courtyard where Santa’s North Pole is situated behind. We ask everyone to be at the North Pole Box Office 5 minutes prior to their booked time.

Why is it not suitable for children under 1 years of age?

The experience is designed for young children who can interact with the elves and enjoy the craft activity, The craft activity in the workshop is not suitable for under 1 years of age. However babes in arms are welcome to visit with siblings but will not receive a gift from Santa.

If you still wish to attend and visit with Santa or receive a present alongside siblings a full price ticket can be purchase (the presents are still suitable for this age), but parents must be aware the experience will be limited.

The House

 

Can you bring pushchairs into the House?

Sadly we do not allow pushchairs in the house but we have a buggy park undercover outside you can leave them in!

Are numbers limited into The House?

Yes, for safety reasons we have to limit numbers in the House, therefore during busy times queuing maybe required. For those who can visit during the week or in the evenings these are our quieter times.

Can I bring bags into the House?

Bags can be brought into the House but we limit the size of bag to no more than the size of an A4 piece of paper. We do provide lockers for bags or advise they are left in the car.

Is the House wheelchair accessible?

Yes the house has facilities for wheelchairs including ramps and a lift to visit upstairs.

Why is the Christmas Experience only available downstairs in the House?

Upstairs of the house is not part of the Christmas Experience. It will normally be available to view between 10:00 until 15:15 but may have to close at extremely busy times to ensure visitors safety and comfort. The staircase is not wide enough for two way traffic when it is busy. We are looking into a longer term solution to avoid this in future.

 

The 12 Days Woodland Walk

 

How long does the walk take?

Including the Fairy Dell the walk is just short of a mile and takes 30 – 40 minutes as you stop along the way to look at things or play with the interactive elements.

Is it accessible for pushchairs and wheelchairs?

Yes, the paths around the walk are fairly flat, solid and wide, making it easy to access for pushchairs and wheelchairs. There is one part of the walk that is a short slight incline, we do have electric scooters on site which you can borrow if available.

How dark is the walk?

The walk is lit with fairy lights along the paths and special lighting around each 12 Days installation making it bright enough to see you way around the paths easily. Should you have children who maybe particularly nervous in the darker areas it might be worth bringing a torch or using the light on your phone. However we feel this may spoil some of the magic but we want visitors to feel safe and comfortable.

Are each of the installations interactive?

Not all the 12 Days installations are interactive, but over half of them are. Some are just enjoyable to look at and some are great to play with. But please follow the safety notices and treat our 12 Days with care as not to break anything and spoil it for other visitors.

 

Accessibility

 

 

Are there any areas in the site that are not accessible?

We aim to make each area of the site as accessible as possible for wheelchair users and those who need assisted walking. The only area where it is an issue is inside the Fairy Dell as this is situated in the sunken rock garden, however you should be able to view elements of it from the outside path around the Fairy Dell.

Do you have electric scooters to hire?

There is an electric scooter on site which can be hired, however we cannot guarantee availability.

 

Food and Drink

 

Where can I get something to drink and eat?

The main café is open during full opening times of the estate. This serves hot and cold drinks, meals and snacks.

The Elf Village takeaway is open during Elf Village opening times where you can get hot drinks and snacks and enjoy them under the twinkling canopy in the Elf Village.

The Courtyard Takeaway Kiosk will be open at weekends and school holidays for hot drinks and cold snacks / sandwiches.

The Elf Village

 

What is the Elf Village

The Elf Village is new for 2017, it is a wooded area situated near the playground. Come wander in-between the log cabins and view the elves in their workshops, take part in the craft activities* or listen to our story telling* elf, browse the Little Christmas Shop and enjoy a hot chocolate or mulled wine under the twinkling canopy.

Activities charged at £3 each or £10 for 4 – purchase tokens in the Little Christmas Shop.

Do you have to pay extra for the Elf Village

The area itself is all part of the estate entry fee, you can wander around, peek through the windows of the workshops, and browse the Little Christmas Shop.

If you would like to take part in the activities with the elves these are £3 each or £10 for 4 – tokens can be purchased on the day at the Little Christmas Shop.

Enjoy hot drinks and snacks from the takeaway under our twinkling canopy.

Extra Activities

 

Do you have any additional events or activites programmed?

Yes! Every Saturday and Sunday in the drawing room in the House there will be children’s entertainment, every Sunday we will have wreath** making outside the House and on the 2nd & 3rd Dec and 16th & 17th Dec we have Christmas markets in the House formal gardens.

*£1 per person for children’s entertainment – children not to be left unaccompanied

**£5 per wreath / £4 for members

Is there a charge for additional activities?

There is a small fee for the children’s entertainer in the drawing room of £1 per person (children not to be left unaccompanied) and £5 per wreath or £4 for members.

The Christmas markets are free to browse and any entertainment in the Courtyard is free.

When is the Edwardian Christmas weekend?

Due to the event being bigger than ever before we have tried our best to add additional entertainment into each weekend, therefore there is no longer one weekend specifically for the Edwardian Christmas – every weekend is!